Possible problems with renting


We are hoping you are having a great time in your new home in Groningen. However, you might encounter certain difficulties. Below you can find explanations for the most common problems.

High rent

The legally permitted maximum rental price of your accommodation is identified by the Dutch rental law in the rent-controlled sector.  The calculation is based on the point system. The more points your accommodation receives the higher the rental price will be. You can proceed with calculations on this website: Huurcommissie Rent Check. Please be aware that this website is only available in Dutch. We advise you to ask a Dutch-speaking person to assist you. You can also refer to legal advisor. In case your rent increases by more than the legally permitted maximum, you are eligible for rent reduction.
For a (non-binding) indication you can also check: Frently and the GSb Rental Team

Poor maintenance

Your landlord has to take care of the maintenance of your accommodation, especially in cases with inclusive rent. The examples of defects include lack of ventilation, mold, problems with opening windows and locking your room. In case your place is not maintained properly, you may be eligible for rent reduction. Legal advisors can offer their assistance on this matter.

Claiming the deposit back

When you sign your rental contact, in most cases, you have to pay a deposit, which is equivalent to the amount of one month rent of your accommodation. At the end of your stay, you are supposed to receive this amount back, unless you do not leave the room in good condition. To determine the condition of the accommodation at the beginning and end of your stay, an inspection report should be made between you and your landlord. A landlord may withhold the deposit only if, according to the report, you did not leave the accommodation in the same condition as you received it. Otherwise, your landlord is supposed to transfer the deposit to you within 3 months after you ended your rental agreement. In case your landlord did not transfer the deposit in the given time, you may ask legal advisors for assistance.

Claiming utilities costs back

On top of your basic rent, your landlord may charge you costs for utilities. Normally, these may include costs for gas, water, electricity, internet, and TV. You pay these costs in advance. At the end of each calendar year, your landlord is obliged to calculate what you really used and provide an overview to you no later than 30th of June. In case the advanced amount you paid is higher than what you actually used, your landlord should repay you the excess amount back. If he does not do so, you can ask legal advisors for assistance.

List of agencies that can help

Frently: Frently is the rental law expert, which helps with lowering the rent, reclaiming the utilities costs, ensuring maintanance of your accommodation. You can contact them about other rent-related matters as well. They offer their service based on a “no cure-no pay” basis. Since 2010, they have successfully tackled more than 1000 procedures.

Het Juridisch Loket: Het Juridisch Loket is a legal service that will help you with any legal advice, including housing. They are familiar wih all rental rights and obligations and their advisory service is free. Unfortunately, their website is only in Dutch. Thus, you might need to ask for extra help from a Dutch-speaking person.

GSb: GSb is an organisation which strives for a stronger legal position of students and are involved with housing matters as well. They offer free legal advice to students who experience problems with housing and have disagreements with their landlords. They also have a handy  Housing Guide  where you can find a lot of information in.