How to Get in Touch with the At Home in Groningen Helpdesk

Looking for advice or help with housing in Groningen? The At Home in Groningen team is here to assist you! Whether you have questions about listings, or student housing in general, here’s how you can reach out to us and what to include to make sure you get the right help quickly.

1. Contact Form on the Website

Head to our Contact page. You’ll find a form where you can select a subject (e.g. “Finding a home,” “Rental rights,” “Problems with renting,” etc.) and type in your question. This is often the best channel for detailed questions.

2. WhatsApp (Text Message Only)

If you prefer a more instant method, you can send a text message via WhatsApp to: +31 6 4189 9802
Note: This is for text messaging only (no voice calls). Be sure to include the address or listing reference of the room or house you’re asking about so our team can quickly see what you’re referring to.

To help our team assist you faster and more accurately, include:

• The address or listing name of the property you’re asking about

• A clear description of your question or issue (e.g. “Is this room furnished?” / “What is included in rent?” / “Can I see the contract in English?”)

• Your name and contact email or phone number

• Any relevant dates (e.g. move-in date, when you saw the listing)

This information helps them locate your situation and reduce back-and-forth.

If your issue is more legal or you need mediation, here are additional supports you can use:

• Rent Support Center Groningen (Steunpunt Huren): They offer free legal advice and mediation for tenants and landlords in the municipality.

• FAQ pages and guide articles on At Home in Groningen: often your question may already be answered there.

• University / student services: Your university (UG / Hanze) often has international offices or housing support staff.

Don’t hesitate to get in touch if you’re confused, stuck, or just want clarification. The At Home in Groningen helpdesk exists to make your housing search and living experience smoother. Reach out through the contact form or via WhatsApp (text only) and include as much detail as possible to get a clear, helpful response.